Delivery Policy

Shipping and Returns

Partnered Logistics:

1. Home Delivery: YAMATO TRANSPORT (Black Cat)

2. Convenience Stores:** 7-11, FamilyMart

Logistics Fees:

1. Home Delivery: YAMATO TRANSPORT (Black Cat):  NT$100/order.

2. Convenience Store Pickup (7-11, FamilyMart): NT$65/order.

3. Chunghwa Post: NT$90/order.

Shipping Time:

• Orders will be shipped within 2-3 business days after payment confirmation (excluding holidays).

• YOT WATCH Taiwan delivery hours: Monday to Friday, 09:00 - 16:00 (no deliveries on weekends or public holidays).

• Shipments may be delayed during high-demand periods (e.g., holidays) or due to natural disasters.

Inspection Period:

• For products not excluded under the "Guidelines for Reasonable Exceptions to the Right to Cancel Communication Transactions," a 7-day inspection period applies, starting from the date the product is received (includes holidays).

• The 7-day inspection period is for observing defects or sizing issues, not for trial use.

Non-returnable Conditions:

• Returns are not accepted if the product is stained, damaged, has an odor, or is missing accessories, unless it is defective.

• Products with minor defects such as color variations or exposed threads, as per international standards, are not considered defective and cannot be returned.

Return Procedure

1. Contact Us:

• Notify us within 3 days of receiving the product and provide the following information:

• Name

• Order Number

• Contact Phone Number

• Product Name to be Returned

• Reason for Return (with photos if applicable)

2. Response Time:

• We will respond within 2-3 days after receiving your email.

3. Return the Product:

• After confirmation, please return the item in its original packaging (including the outer box, product, packaging paper, tags, gifts, etc.).

4. Damage Due to Customer Negligence:

• Returns will not be accepted for products damaged or stained due to customer error.

Refund Process

Refund Method:

• For non-reward points purchases: The refund will be processed via the original payment method, and any unissued reward points will be canceled.

• For purchases using reward points: Both the reward points and the monetary portion will be refunded via the original payment method, and any unissued reward points will be canceled.

Shipping Costs for Partial Returns:

• If the remaining order value after a return is below the free shipping threshold, the original shipping cost will be deducted from the refund (Convenience Store NT$65 / Yamato Transport NT$100 / Chunghwa Post NT$90).

Non-returnable Items:

• Pre-ordered or custom-made products cannot be returned unless defective.

Return Denials:

• If the return/exchange frequency due to personal reasons becomes excessive, we reserve the right to refuse further return requests.

Time Frame for Refunds

• Refunds will be processed within 7-10 business days (excluding holidays) after receiving and verifying the returned product.

Warranty and After-sales Service

• Items purchased from unauthorized dealers or non-designated distributors (e.g., "First Words Studio") are not eligible for warranty, after-sales service, or returns.